Work Experience

2024 19 June - Now

Cashier @ Erikshjälpen

Volunteering for Erikshjälpen in Stockholm/Sweden.

2013 - 2018

Taking care of Mom

I was moving to a new townhouse in Järfälla/Stockholm and persuaded and agreed with her to come live with me. Which I really did appreciated to take care of her (80+).

April 2013 – Augusti 2013

Senior System Consultant @ DataAccess

Location: Stockholm, Sweden

Testing/evaluation of Violin SSD SAN arrays.

Tasks include promotional pre-sale work of vmem.com violin SSD memory array SAN storage cabinets. Visiting customers with Fine-tuning POC (Proof Of Concept) work.

Also linux virtualization lab activities.


2009 – 2012

IT  Infrastructure Consultant @ Bolero AktieBolag

Location: Stockholm, Sweden

Except working for Bolero Inhouse IT Infrastructure duties (implementing new services and phone support work.), also worked as Consultant Services Engineer – Ericsson. 

Contracted to Ericsson AB for multi architecture IT provisioning services and 2nd line Back-Office services working tightly together with 1st line Front-Office with Trouble Ticket (TT/BMC) and Work Order (WO) resolutions with BMC Remedy Action Request System (ARS). Also worked with Bolero AB's own IT Infrastructure


2006-2008

Consultant Services Engineer @ Ericsson

Location: Stockholm, Sweden

Consultant Services Engineer 

Outsourced to Ericsson Business Unit Global Services,

ENOC Enterprise Network Operations Center in Kista site in Stockholm. 

The project was developed was to act as a support and interface platform for Ericsson’s engineers to work towards external Telecom customers.

Duties was to be part of a secondline backoffice to service multi-architecture

global Citrix XenApp managed service delivery.

Windows server virtual front-ends and with back-ends consisting of

VMware ESX, with Fibre Channel-NetApp.

Acting as part of the Back office team, for supervising and administration of a major network of servers that was built up of Windows 2003 and Citrix XenApp  (XenApp versions ranging from 3.0, 4.0 & 4.5 to XenApp 5) network farms.

System running hundreds of virtual servers and on top on physical VMware ESX servers on a large global scale.  

Applications and systems that is part (outside of  the ordinary Citrix XenApp management and Windows server administratiion (on-call 24h) duties) of the daily routine which includes both user and administrative tasks, was such as working with the following tools, Remedy Resolution, Business Objects, Nagios, Change management.

BMC Remedy Action Request System (ARS) tool is used as the Work-flow Management System for working with the Tickets which came from the incoming cases related to the project platform that is supported, tasks include troubleshooting Win2003 and Citrix XenApp cases. Work included developing and building VMhost based Win/Unix servers and systems for the live production environment.


2003-2006

Network Consultant @ Svensk Datasupport AB

Location: Stockholm, Sweden

Having worked as a Win TCP/IP Network-technician and driving company car visiting Customers On-Site with mostly Windows Server services duties.

IT-Architect and Consultant within the network at office HQ infrastructure. Planning and deploying vital network infrastructure models, including setting DMZ perimeter for web services such as WWW, Mail, DNS and security. Others: Work as service technician with computer support for the public community and handling RMA requests as well as phone support. A lot of building PC’s from scratch  from brand new Hardware was also made, often according to customer specifications.

Project Skills & Expertise

Areas of Expertise

  • Trouble Ticket Management
  • 2nd 3rd Line Back-Office Service desk experience

Currently studying

  • Container deployment 
  • Development Operations (DevOps)

Areas of Expertise

  • Linux/Unix expertise
  • Domain Name Server (DNS) & TCP/IP
  • Love Documentation

Areas of Expertise

Education

1996-1997

MiROi

IT-LINJEN

Location: Spånga/Stockholm

Information Technology and Network Essentials